I like REWORK, the book by Jason Fried and David Heinemeier Hansson. Their ideas for running a business are out of the ordinary, which makes them extraordinary. Some sections stand out as applying to many businesses. I have included selected quotes so you can get some ideas. But, if you care about the business you are in, you should read the book.
They write interesting titles like “Ignore the real world” and “mission statement impossible” and “meetings are toxic.” and “don’t copy” your competitors.
Listen to your customers and let them know that you are listening, but think for yourself. As Henry Ford said, “if I’d listened to customers, I’d have given them a faster horse.”
They are straightforward. I would say: Some planning is important, but they say “Planning is guessing.” If you’re not careful, “plans let the past drive the future.” And “plans are inconsistent with improvisation. And you have to be able to improvise.”
About employees, “when you treat people like children, you get children’s work. Employees need to ask permission before they can do anything. They need to get approval for any tiny expenditure.” And “when everything constantly needs approval, you create a culture of non-thinkers.” What a waste. Do you know of any place where this happens?